Revenue cycle collections required extraordinary efforts before the COVID-19 pandemic, but as unemployment rates rise and the number of clinical visits fall, having affordable and self-service payment options that are flexible for patients is more important than ever.

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Through May 20, Michigan reported more than 51,000 cases of COVID-19, 1.7 million residents on unemployment and an uninsured rate around 5 percent. Two hospital systems share insights into how their hospitals responded to the challenges of COVID-19 in this article on Beckers Hospital Review.